Service concepts
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Service Concepts
Customer First, Fast & Efficient, Win-Win Cooperation
Customer First
Customer’s requirement is of the first priority.
Fast & Efficient
Provide timely and efficient solutions.
Win-Win Cooperation
Focus on mutual benefit and win-win cooperation among partners.
Diversified Service Channels
Diversified service channels, understand customer needs, provide differentiated services
Customer Quality Information Feedback System
Marketing and technical dept. deal with customers’ feedback and complaints on product quality during delivery process and make continuous improvement to meet customers’ requirement and expectations.
Active Service System
Regularly visit customers to collect their future development and needs. Analyze and classify customers’ demand to provide differentiated services according to customers’ different requirements and expectations.
Annual Customer Satisfaction Survey
Summarize and analyze the survey results to get aware of the gap on quality of the products and services comparing customers and market demands. Seek methods to implement continuous improvement for closing the gap.
Joint Development Mechanism
Exchange market and technical dynamics with strategic and key customers via monthly meetings, teleconferencing and other forms. Share R & D updates on cutting-edge products and set up R & D teams to jointly develop the products.
After-sales Service Management
Full set of customer service manual & active service process
Fast Response Mechanism
Provide 7×24 hours fast service support based on a global sales system and information network, forming a "SSF" marketing service network with the smallest service radius, the shortest service time in place and the fastest customer call service.
Customer Service Support
Service team collects, sorts out and analyzes customers’ feedback and provides solutions at the first time and regularly holds information processing and communication meetings to summarize and minimize customer dissatisfaction.